Privacy Policy for Frumos Organic
Effective Date: September 23, 2026
Website: https://frumosorganic.store/
At Frumos Organic (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit and make a purchase from frumosorganic.store.
1. Information We Collect
When you interact with our store, we collect the following types of information:
a) Personal Information you provide:
- Name, email address, phone number
- Billing address and shipping address
- Account information (if you create an account)
- Order history and communication history
- Reviews and testimonials you submit
b) Payment Information:
We do not store your credit/debit card details on our servers. All payments are processed securely through our third-party payment processors [e.g., Shopify Payments, Razorpay, Stripe, PayPal, UPI]. They receive your payment information to process your transaction.
c) Automatic Information (Device & Usage Data):
When you visit our site, we automatically collect:
- IP address, browser type, device type, operating system
- Pages visited, time spent, links clicked, referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about orders, returns, and customer support
- Create and manage your account
- Send you marketing emails, offers, and newsletters (you can opt-out anytime)
- Improve our website, products, and customer experience
- Prevent fraud and secure our website
- Comply with legal obligations (tax, accounting, etc.)
3. Legal Basis for Processing (for EU/EEA users)
If you are in the EU/EEA, we process your data based on:
- Contract: To fulfill your order.
- Legitimate Interest: To improve our services and prevent fraud.
- Consent: For marketing emails and non-essential cookies.
- Legal Obligation: To comply with tax and legal laws.
4. How We Share Your Information
We do not sell your personal data. We only share it with trusted partners necessary to run our business:
- Service Providers: Shopify (our e-commerce platform), delivery partners (Delhivery, Shiprocket, etc.), email marketing services (Klaviyo/Mailchimp)
- Payment Processors: Razorpay, Stripe, PayPal, etc.
- Analytics: Google Analytics, Meta Pixel to understand store traffic
- Legal Compliance: If required by law, court order, or to protect our rights under Indian law
All partners are required to protect your data and use it only for specified purposes.
5. Cookies & Tracking Technologies
We use cookies to:
- Keep items in your cart and remember your preferences
- Analyze website traffic and user behavior
- Show you relevant ads on Instagram, Facebook, and Google
You can control or disable cookies in your browser settings. Disabling cookies may affect website functionality. You can manage preferences via our cookie banner.
6. Data Security
We implement industry-standard security measures (SSL encryption, secure servers, access controls) to protect your data. However, no method of transmission over the internet is 100% secure. We do our best to protect your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 5 years for tax and legal compliance. If you request deletion, we will delete your data unless we are legally required to keep it.
8. Your Rights
You have the right to:
For all users (under India DPDP Act 2023):
- Right to access and know what data we hold about you
- Right to correction and updating of inaccurate data
- Right to erasure / deletion
- Right to withdraw consent for marketing
- Right to grievance redressal
For EU/UK users (GDPR):
- Right to access, rectification, erasure, restriction, data portability, and objection
For California users (CCPA/CPRA):
- Right to know, delete, and opt-out of sale/sharing. We do not sell your data.
To exercise these rights, please contact us at [support@frumosorganic.store]. We will respond within 30 days.
9. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to delete it.
10. International Data Transfers
Your information may be processed and stored on servers outside your state/country (including in the US via Shopify). We ensure appropriate safeguards are in place for such transfers.
11. Marketing Communications
If you subscribe to our newsletter or @FRUMOS_ORGANIC updates, you will receive promotional emails. You can unsubscribe at any time by clicking “Unsubscribe” in the email or emailing us.
12. Third-Party Links
Our site may contain links to Instagram and other third-party sites. We are not responsible for their privacy practices. Please review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or business operations. We will post the updated version on this page with a new “Effective Date”. We encourage you to review it periodically.
14. Contact Us & Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact our Grievance Officer as required under Indian law:
Frumos Organic
Email: [support@frumosorganic.store]
Website: https://frumosorganic.store/
Address: Chovishibrahm Pole, Nr. Bank of Baroda, Khambhat – 388620
Phone: +916353066071
We will make every effort to resolve your concerns.