At Frumos Organic, we process orders as quickly as possible. Customers are therefore requested to review their order carefully before completing the purchase.
1. Order Cancellation by Customer
An order can be cancelled only before it has been packed or dispatched.
Once the order has been:
- Packed
- Shipped
- Dispatched
- Handed over to the courier partner
the order cannot be cancelled.
2. How to Request Cancellation
To request cancellation, contact us immediately with:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for cancellation
You can contact us through:
Email: [your email address]
Phone/WhatsApp: [your phone number]
Submitting a cancellation request does not automatically mean that the order has been cancelled. Our team will first check the current order status.
3. Prepaid Order Cancellation
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.
Approved refunds are generally processed within 5–10 business days.
The actual time taken for the amount to reflect may depend on your bank, UPI provider, card issuer, or payment gateway.
4. Cancellation After Dispatch
Once the order has been dispatched, cancellation will not be accepted.
After delivery, products are also non-returnable and non-refundable, except in cases where the item is damaged, defective, leaked, broken, or incorrect, as mentioned in our Return & Refund Policy.
For any damage-related claim, a complete continuous unpacking/unboxing video is mandatory.
5. Cash on Delivery Orders
Cash on Delivery orders may be cancelled only before dispatch.
Repeated cancellation or refusal of COD orders may result in Cash on Delivery being restricted for future orders.
6. Refusing Delivery
If a customer refuses to accept an order after dispatch without a valid reason, Frumos Organic may restrict COD or other services for future orders.
Shipping or return-to-origin charges may also be applicable where permitted.
7. Order Modification
Requests to change any of the following must be made before dispatch:
- Product
- Quantity
- Delivery address
- Contact number
- Customer information
Once the order has been packed or dispatched, changes may not be possible.
8. Cancellation by Frumos Organic
Frumos Organic reserves the right to cancel an order due to reasons including:
- Product being out of stock
- Incorrect pricing
- Technical errors
- Payment failure
- Incomplete or incorrect customer information
- Delivery location being non-serviceable
- Suspected fraudulent activity
- Operational or courier-related issues
If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.