Thank you for shopping with Frumos Organic. We aim to process and deliver your orders safely and as quickly as possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and related terms.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.
Once your order has been dispatched, you may receive tracking details through email, SMS, WhatsApp, or another available communication method.
2. Shipping Locations
We currently ship to serviceable locations across India.
Delivery availability depends on the customer’s PIN code and the serviceability of our courier partners.
We reserve the right to cancel an order if the delivery location is not serviceable.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within:
Metro Cities: 3–5 business days
Other Cities: 4–7 business days
Remote Areas: 5–10 business days
These timelines are estimates and may vary depending on the delivery location, courier partner, weather conditions, public holidays, operational issues, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.
We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.
Shipping offers may be changed or discontinued at any time.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through:
- SMS
- Your account on our website
Tracking information may take some time to become active after dispatch.
6. Incorrect Shipping Address
Customers are responsible for entering the correct:
- Full name
- Mobile number
- Complete delivery address
- PIN code
- Landmark, where applicable
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
Frumos Organic will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
7. Delivery Attempts
Our courier partner may attempt delivery according to their standard delivery process.
If delivery fails because the customer is unavailable, provides an incorrect address, or cannot be contacted, the courier partner may attempt redelivery.
If the package is returned to us as RTO (Return to Origin), additional shipping charges may apply for reshipping.
8. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- High order volumes
- Transportation disruptions
- Government restrictions
- Remote delivery locations
- Other circumstances beyond our control
If your order is significantly delayed, please contact our customer support team.
9. Damaged Package
If your package appears visibly damaged, tampered with, or opened at the time of delivery, we recommend documenting the condition of the package.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product photographs
- Packaging photographs
- Clear description of the issue
- Unboxing video, if available
Claims will be reviewed according to our Return & Refund Policy.
10. Lost Shipments
If tracking information shows unusual delays or the shipment appears to be lost, please contact us.
We will coordinate with the courier partner to investigate the shipment.
If the courier confirms that the shipment has been lost, we may provide a replacement or refund according to the circumstances and our applicable policies.
11. Cash on Delivery
Cash on Delivery, if available, may only be offered for selected locations and orders.
We reserve the right to limit or disable Cash on Delivery based on:
- Order value
- Delivery location
- Previous failed deliveries
- Product eligibility
- Risk assessment
12. International Shipping
Currently, international shipping is [available / not available].
If international shipping is introduced, additional customs duties, taxes, shipping charges, or import fees may apply depending on the destination country.
Such charges, where applicable, may be the responsibility of the customer.
13. Changes to Shipping Policy
Frumos Organic reserves the right to update or modify this Shipping Policy at any time.
Any changes will become effective once the updated policy is published on our website.