{"id":1748,"date":"2026-08-29T10:12:02","date_gmt":"2026-08-29T10:12:02","guid":{"rendered":"https:\/\/frumosorganic.store\/?page_id=1748"},"modified":"2026-08-29T10:12:03","modified_gmt":"2026-08-29T10:12:03","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/frumosorganic.store\/?page_id=1748","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p>At <strong>Frumos Organic<\/strong>, all products are generally <strong>non-returnable and non-refundable<\/strong> due to hygiene, safety, and product integrity reasons.<\/p>\n\n\n\n<p>A refund or replacement will only be considered if the product received is <strong>damaged, defective, leaked, broken, or incorrect<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. No Return \/ No Refund Policy<\/h2>\n\n\n\n<p>Once an order has been successfully delivered, we do not accept returns, exchanges, or refunds for reasons such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Product no longer required<\/li>\n\n\n\n<li>Incorrect product ordered by the customer<\/li>\n\n\n\n<li>Personal preference regarding fragrance, texture, colour, taste, or appearance<\/li>\n\n\n\n<li>Customer dissatisfaction without any product defect or damage<\/li>\n\n\n\n<li>Product already opened or used<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Damaged or Incorrect Product<\/h2>\n\n\n\n<p>A refund or replacement may be considered only when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product received is physically damaged<\/li>\n\n\n\n<li>The product has leaked or broken during transit<\/li>\n\n\n\n<li>You received an incorrect product<\/li>\n\n\n\n<li>The product is defective upon delivery<\/li>\n<\/ul>\n\n\n\n<p>The issue must be reported to us within <strong>48 hours of delivery<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Unpacking Video Is Mandatory<\/h2>\n\n\n\n<p>A <strong>complete and continuous unpacking\/unboxing video is mandatory<\/strong> for any refund or replacement claim.<\/p>\n\n\n\n<p>The video must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start before the package is opened<\/li>\n\n\n\n<li>Clearly show the shipping label<\/li>\n\n\n\n<li>Show the package being opened continuously<\/li>\n\n\n\n<li>Clearly show the product received<\/li>\n\n\n\n<li>Clearly show the damage, leakage, defect, or incorrect item<\/li>\n\n\n\n<li>Be recorded without cuts, edits, pauses, or interruptions<\/li>\n<\/ul>\n\n\n\n<p><strong>Claims submitted without a valid unpacking video may not be accepted<\/strong>, subject to applicable consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Photographic Evidence<\/h2>\n\n\n\n<p>Along with the unpacking video, we may also request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear photographs of the damaged product<\/li>\n\n\n\n<li>Photographs of the outer packaging<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Customer name and contact details<\/li>\n\n\n\n<li>Description of the issue<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Verification of Claim<\/h2>\n\n\n\n<p>All refund or replacement requests are subject to verification by <strong>Frumos Organic<\/strong>.<\/p>\n\n\n\n<p>After reviewing the evidence, we may approve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement of the product, or<\/li>\n\n\n\n<li>Refund of the eligible amount<\/li>\n<\/ul>\n\n\n\n<p>The final resolution will depend on the nature of the issue and product availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refund Processing<\/h2>\n\n\n\n<p>If a refund is approved, it will generally be processed within <strong>5\u201310 business days<\/strong>.<\/p>\n\n\n\n<p>For prepaid orders, the refund will normally be sent to the original payment method.<\/p>\n\n\n\n<p>For Cash on Delivery orders, we may request your bank account or UPI details for processing the refund.<\/p>\n\n\n\n<p>The actual time for the amount to reflect may depend on your bank or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Non-Eligible Claims<\/h2>\n\n\n\n<p>Refund or replacement requests may be rejected if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No unpacking video is provided<\/li>\n\n\n\n<li>The unpacking video starts after the package has already been opened<\/li>\n\n\n\n<li>The video is edited or incomplete<\/li>\n\n\n\n<li>The issue is reported after the specified claim period<\/li>\n\n\n\n<li>The product has been intentionally damaged<\/li>\n\n\n\n<li>The product has been used after delivery<\/li>\n\n\n\n<li>The damage occurred after delivery due to improper handling<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Shipping Damage<\/h2>\n\n\n\n<p>If the outer package appears damaged or tampered with at the time of delivery, please record the package condition before opening it.<\/p>\n\n\n\n<p>A complete unboxing video will help us verify the issue with our courier or logistics partner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Statutory Rights<\/h2>\n\n\n\n<p>Nothing in this policy is intended to limit any rights available to customers under applicable Indian consumer protection laws.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Frumos Organic, all products are generally non-returnable and non-refundable due to hygiene, safety, and product integrity reasons. A refund or replacement will only be considered if the product received is damaged, defective, leaked, broken, or incorrect. 1. No Return \/ No Refund Policy Once an order has been successfully delivered, we do not accept [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"footnotes":""},"class_list":["post-1748","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/pages\/1748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frumosorganic.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1748"}],"version-history":[{"count":1,"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/pages\/1748\/revisions"}],"predecessor-version":[{"id":1749,"href":"https:\/\/frumosorganic.store\/index.php?rest_route=\/wp\/v2\/pages\/1748\/revisions\/1749"}],"wp:attachment":[{"href":"https:\/\/frumosorganic.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}